In the event of cancellation, payments and retainers are non-refundable and will NOT be issued under any circumstances. If the cancellation is made within (30 days), TenTen’s Bakehouse will consider a one-time date transfer on a case-by-case basis to a new date, based on availability. TenTen’s Bakehouse has every right to cancel your order. You will be informed in writing, and you will receive a refund within 14 days of the cancellation.
Can you match the cake to the colors I am using?
For color matching we ask that you provide a swatch of the shade you would like. We will do our best to match the color to within 3 shades (darker or lighter). With edible products and food grade dyes exact matches are sometimes difficult to achieve. Also be advised that dark colors will sometimes taste a little bitter, or stain.
Do you deliver or pickup policy?
Yes, we offer delivery. If asked to deliver your order the day of and you did not pay for the delivery service prior, you will need to pay the additional fee within one hour of your request. If not, your cake may not be delivered on time, due to lack of communication and or setup on your part. If you are picking up and your order is not picked-up within 30 minutes grace period from the time agreed upon, you will be charged $30. After one hour, it will be rescheduled for the following day at our convenience and canceled if after. Payment must be made before collecting order.